1.1 These general terms and conditions apply to all quotations, offers, orders and agreements between WOLFFLOORZ and the customer (hereinafter: the "customer").
1.2 Deviations from these terms are only valid if they have been expressly and in writing accepted by WOLFFLOORZ.
1.3 The application of any own purchase or other terms of the customer is expressly rejected, unless otherwise agreed in writing.
1.4 By placing an order or accepting a quotation, the customer acknowledges having read these terms and accepts them without reservation.
2.1 All quotations, price lists and offers from WOLFFLOORZ are non-binding and are for information purposes only, unless expressly stated otherwise.
2.2 Images, dimensions, weights and calculations in the quotations are as accurate as possible, but are not binding unless explicitly confirmed.
2.3 An agreement is only formed after written order confirmation by WOLFFLOORZ or as soon as WOLFFLOORZ has started execution of the order.
2.4 Orders via email, telephone or messaging apps (such as WhatsApp) are only binding after confirmation by WOLFFLOORZ.
3.1 All prices are expressed in euros, excluding VAT and excluding transport, packaging and insurance costs (Ex Works), unless otherwise stated.
3.2 WOLFFLOORZ reserves the right to adjust prices if after the date of the quotation objective cost factors (such as raw material prices, energy costs or wages) increase, even if this is the result of foreseeable circumstances.
3.3 For long-term agreements (longer than one year), prices may be indexed annually.
4.1 Changes to the original order by the customer are only valid subject to written acceptance. If these changes lead to additional costs, they will be fully charged to the customer.
4.2 Changes to the order may affect the delivery time. Delays resulting from this are not the responsibility of WOLFFLOORZ.
5.1 Delivery takes place from warehouse (Ex Works), unless otherwise agreed.
5.2 The specified delivery times are indicative and not binding. A delay in delivery does not give the customer the right to compensation or to dissolution of the agreement, unless there is intent or gross fault on the part of WOLFFLOORZ.
5.3 If the customer does not accept the goods on the agreed date, they will be stored at the expense and risk of the customer. WOLFFLOORZ is entitled to charge storage costs in accordance with the applicable rates.
6.1 The risk of the goods passes to the customer as soon as the goods leave WOLFFLOORZ's warehouse or are made available to the customer.
6.2 All transports are always at the risk of the customer. The customer is responsible for taking out insurance against damage, loss or theft of the goods during transport.
7.1 In case of force majeure, WOLFFLOORZ is entitled to suspend its obligations for the duration of the force majeure, without being obliged to pay any compensation.
7.2 Force majeure is understood to mean: any circumstance beyond the will and control of WOLFFLOORZ that prevents the fulfillment of the agreement, including but not limited to: strikes, fire, power outages, delays from suppliers, transport problems, natural disasters and government measures.
7.3 If the force majeure lasts longer than six months, both parties have the right to dissolve the agreement free of charge for the unexecuted part.
8.1 WOLFFLOORZ is only liable for direct damage that is the result of intent or gross negligence.
8.2 The liability of WOLFFLOORZ is in all cases limited to a maximum of the invoice amount of the relevant delivery or order.
8.3 WOLFFLOORZ is never liable for indirect damage, including consequential damage, lost profit, missed savings or damage due to business stagnation.
8.4 The customer indemnifies WOLFFLOORZ against all claims from third parties related to the delivered goods.
8.5 WOLFFLOORZ is not liable for soil contamination or any form of environmental pollution caused by the use of rubber products.
9.1 Payment of the full invoice amount and any transport costs must be made immediately.
9.2 The invoice is prepared and delivered to the customer as soon as the full amount has been received.
9.3 For starting the processing of the order and transport, the full invoice amount and transport costs must be fully paid. Only then will the order be prepared and transport carried out.
9.4 Payment must be made in the currency stated on the invoice.
10.1 Notification period & payment: complaints must be reported within 7 days after invoice date or execution of the works. Submitting a complaint does not suspend your payment obligation.
10.2 Hidden defects: for defects that were not immediately visible upon delivery, WOLFFLOORZ is only liable if the customer proves that these occurred within 14 days after delivery and reports this in writing within the same period.
10.3 Solution for complaints: in case of a justified complaint, WOLFFLOORZ itself decides on the solution: either free replacement/repair, or crediting of the paid price. Any further liability is excluded.
10.4 Warranty: we guarantee that the goods are free from material or construction defects. In case of proven defects, WOLFFLOORZ will replace the goods or pay compensation (limited to a maximum of the invoice amount).
10.5 Exclusions: no warranty is granted if:
10.6 Natural products: because our products contain natural materials, there is no warranty on colorfastness. Minor, technically unavoidable deviations in size, color, structure and quality are considered normal.
11.1 Ownership: all delivered goods remain the full property of WOLFFLOORZ until the full amount (including any damage, interest and costs) has been paid. The customer cannot exercise a right of retention on these goods.
11.2 Prohibition on pledging: as long as the goods are not fully paid, the customer may not pledge them or transfer ownership to third parties. This is considered embezzlement.
11.3 Repossession in case of default: if the customer fails to fulfill its obligations, WOLFFLOORZ may repossess the goods (whether or not processed) without notice of default. The agreement is thereby automatically dissolved. WOLFFLOORZ has the right to enter the customer's premises to collect the goods.
11.4 Risk transfer: although ownership only transfers after payment, the goods are already at the expense and risk of the customer from delivery.
Suspension and dissolution: in case of default, bankruptcy, application for suspension of payment, cessation, insolvency, seizure or force majeure, WOLFFLOORZ has the right to immediately suspend execution or terminate the agreement without prior notice of default. This is done with retention of the right to compensation, whereby all outstanding claims against the customer become immediately and fully due.
Validity and conversion: if a provision of these terms proves to be invalid or void, the rest of the agreement remains in full force. The invalid provision is automatically replaced by a legally valid clause that most closely approximates the original intention.
Applicable law and competent court: Belgian law exclusively applies to all our agreements. In case of dispute, only the courts of Hasselt are competent, unless mandatory legal provisions require otherwise or WOLFFLOORZ chooses to bring the case before another court.